SHIPPING & SHOP POLICIES
-Due to the spread of Covid-19, Japan post is terminating EMS temporarily and this option may not be available depending on the shipping area.
FedEx, International Priority
- International Priority and International Economy follow the same shipping rate.
Australia. - Available throughout 8 states
Canada– Available throughout 13 states
U.S.A – Available throughout 62 states
About 7-10 business days under normal circumstances. Please note this is an estimated delivery time. Unexpected events such as troubles at customs clearance, rough weather, natural disasters, local transport disruption can affect the transport of goods and cause delay in delivery.
Calculated at checkout.
If you want to have some security, please choose the shipping with require a signature included.
Import Tax and Duties
Import tax and duties which roughly calculated to be around 15-20% of the purchased amount is not included in your payment to our store. Please pay directly to the carrier upon receipt of your package.
Different rates are applied on different products by different countries.
Monday - Friday
Once we receive your order, we will try shipping the same day. In the event the carrier is unable to deliver the package and it returns to us, we will not reschedule another delivery of the returned package from our end. If the carrier decides to ship the package back and they charge us for the shipping, we will invoice you the amount and you will be responsible to pay. Please be ready to receive your package after placing order. Also in the event we identify any malignant activities, you will be charged for any damages caused and we will stop accepting orders.
No prohibited and non approved restricted items shipped to all areas.
Additional Fees and Surcharge
Please note 3rd party payment gateway fees and surcharges may apply.
If you want extra security, please click “require a signature” at check out page.
Refund, Exchange and Return Policy
At our stores, we do not accept return due to any reasons. Please understand it is also not possible to exchange for reasons such as change of mind, misinterpreted brand name, the item appeared differently from the image, undesirable fit or comfort (product size charts are available on the product page). In case we decided that we ought to refund you the money, the currency of refunded money will be in Japanese Yen. For that reason, please understand the amount you receive in the account may slightly differ from the amount you paid initially due to the exchange rate. We will not be held responsible to pay the difference caused by this exchange rate.
In the unlikely scenario you received a defective product, please contact us within 7 days from the delivery date with pictures of the item. To be eligible for refund or return, you must contact us within 7 days. Any subsequent inquiries will not be refunded or exchanged. We will cover returned products shipping expenses. If the product size description is incorrect by more than half an inch, we will deem the product defective.
Items must be returned to back to us unworn, unwashed, unused and undamaged with the original tag and packaging. Please note if we decide the returned item does not meet the criteria, we may reject your request of exchange/return.
have a good time
+81 3 6319 4546 (We do not accept phone inquiries. Please email us.)
DIAMOND Co., Ltd.
1F 1-4-18 Nakameguro Meguro-ku Tokyo Japan 1530061