SHOP GUIDE

Payment Methods

Credit Card
VISA / Master Card / American Express / Discover are accepted.
Amazon Pay

Delivery Method

Japan Post, EMS.
Delivery Time
About 7 business days under normal circumstances. Please note this is an estimated delivery time. Unexpected events such as troubles at customs clearance, rough weather, natural disasters, local transport disruption can affect the transport of goods and cause delay in delivery.
Delivery Rate
Calculated at checkout. Check delivery rates manually here.
Import Tax and Duties
At check out page, you will find the estimated import tax and duties which roughly calculated to be around 10-15% of the purchased amount. However, please note this is not included in your payment to our store and you must pay directly to the carrier upon receipt of your package.
Service Days
Monday - Friday. Delivery is by the end of the business day.
Delivery Area
Australia. Available throughout 8 states. (Temporarily unavailable due to the spread of COVID-19)
Package Size and Weight
Under 1.5m in length, Under 3m in length plus girth. Under 30kg.
Exceptions
No prohibited and non approved restricted items shipped to all 8 states.

Merchant Details and Shop Policies

Distributor
DIAMOND Co., Ltd.
Operation Manager
Nana Matsuda
Aspanress
1F 1-4-18 Nakameguro Meguro-ku Tokyo Japan 1530061
Aspanitional Fees and Surcharge
Please note 3rd party payment gateway fees and surcharges may apply.
Order Validity Period
In the unfortunate scenario you were able to purchase an out of stock product, we will contact you via email to confirm the cancelation and you will be fully refunded.
Defective Products
n the unlikely scenario you received a defective product, please contact us within 7 days from the delivery date. To be eligible for refund or return, you must contact us within 7 days. Any subsequent inquiries will not be refunded or exchanged. We will cover returned products shipping expenses. If the product size description is incorrect by more than half an inch, we will deem the product defective.
Refund, Exchange and Return Policy
At our stores, we do not accept return due to any reasons. Please understand it is also not possible to exchange for reasons such as change of mind, misinterpreted brand name, the item appeared differently from the image, undesirable fit or comfort (product size charts are available on the product page).
Sales Volume
Large volume purchases are limited to product availability.
Delivery Time
Once we receive your order, we will try shipping the same day. In the event the carrier is unable to deliver the package and it returns to us, we will not reschedule another delivery of the returned package from our end. Please be ready to receive your package after placing order. Also in the event we identify any malignant activities, you will be charged for any damages caused and we will stop accepting orders.
※Please note we do not provide gift wrapping services for packages.
Shop Name
have a good time
Phone Number
+81 3 6319 4546 (We do not accept phone inquiries. Please email us.)