Credit Card : VISA / Master Card / American Express / Discover are accepted.

PayPal

Apple pay

Google pay

Post, EMS.

-Due to the spread of Covid-19, Japan post is terminating EMS temporarily and this option may not be available depending on the shipping area.

FedEx, International Priority

- International Priority and International Economy follow the same shipping rate.

Delivery Area

Australia. - Available throughout 8 states
Canada– Available throughout 13 states
England
U.S.A – Available throughout 62 states

Delivery Time

About 7-10 business days under normal circumstances. Please note this is an estimated delivery time. Unexpected events such as troubles at customs clearance, rough weather, natural disasters, local transport disruption can affect the transport of goods and cause delay in delivery.

Shipping Fee

Calculated at checkout.
If you want to have some security, please choose the shipping with require a signature included.

Import Tax and Duties

Import tax and duties which roughly calculated to be around 15-20% of the purchased amount is not included in your payment to our store. Please pay directly to the carrier upon receipt of your package.
Different rates are applied on different products by different countries.

Service Days

Monday - Friday
Once we receive your order, we will try shipping the same day. In the event the carrier is unable to deliver the package and it returns to us, we will not reschedule another delivery of the returned package from our end. If the carrier decides to ship the package back and they charge us for the shipping, we will invoice you the amount and you will be responsible to pay. Please be ready to receive your package after placing order. Also in the event we identify any malignant activities, you will be charged for any damages caused and we will stop accepting orders.

Exceptions

No prohibited and non approved restricted items shipped to all areas.

Additional Fees and Surcharge

Please note 3rd party payment gateway fees and surcharges may apply.

We accept inquiries about our items only when they were purchased at our online store or Tokyo shop. If you purchased the items from our official stockists(you can find them on our website under STOCKISTS), please contact them directly. If you purchased the items from any other shops besides our stores and our official stockists, please note there is a high chance the item may be an imitation and we will not be able to tell the legitimacy of the item purchased. Thus, we will not be able to answer to any inquiries regarding the legitimacy of these items.

Please note, after we complete shipment, we do not take any responsibilities for missing or lost package unless we shipped it to a different address from the one provided. To avoid any issues like these, please double check your shipping address before placing order and make sure you give us the address where you are able to receive your package safely. Once the order is shipped, we will provide you the tracking number via email. Please track your package from your end and make sure to receive it.
If you want extra security, please click “require a signature” at check out page.

Refund, Exchange and Return Policy

At our stores, we do not accept return due to any reasons. Please understand it is also not possible to exchange for reasons such as change of mind, misinterpreted brand name, the item appeared differently from the image, undesirable fit or comfort (product size charts are available on the product page). In case we decided that we ought to refund you the money, the currency of refunded money will be in Japanese Yen. For that reason, please understand the amount you receive in the account may slightly differ from the amount you paid initially due to the exchange rate. We will not be held responsible to pay the difference caused by this exchange rate.

Defective Products

In the unlikely scenario you received a defective product, please contact us within 7 days from the delivery date with pictures of the item. To be eligible for refund or return, you must contact us within 7 days. Any subsequent inquiries will not be refunded or exchanged. We will cover returned products shipping expenses. If the product size description is incorrect by more than half an inch, we will deem the product defective.

Conditions

Items must be returned to back to us unworn, unwashed, unused and undamaged with the original tag and packaging. Please note if we decide the returned item does not meet the criteria, we may reject your request of exchange/return.

Shop Name

have a good time

Phone Number

+81 3 6319 4546 (We do not accept phone inquiries. Please email us.)

Email

customers@have-a-goodtime.com

Website

https://have-a-goodtime.com

Distributor

DIAMOND Co., Ltd.

Operation Manager

Nana Matsuda

Email

customers@have-a-goodtime.com

Address

1F 1-4-18 Nakameguro Meguro-ku Tokyo Japan 1530061